Privacy Policy

ShowGrid (“ShowGrid”, “we”, “us”) is a production task-orchestration service operated by Sigma-1 Environments. This Privacy Policy explains what information we collect when you use the ShowGrid website and application (the “Service”), how we use it, and the choices you have. It applies to the marketing site, the signup flow, and every tenant subdomain (your-show.showgrid.io).

If you access ShowGrid as a member of a production created by someone else, that production’s administrators are the controllers of the data in their workspace; we process it on their behalf.

We collect only what the Service needs to work:

• Account information — your name, email address, and a hashed password (we never store passwords in plain text). If you sign in with a magic link, we store the email address the link was sent to.
• Production content — the projects, stages/sets, days, tasks, dependencies, assignments, sign-offs, messages, and any files or notes you or your crew add to a workspace.
• Profile details you choose to add — such as an avatar image, role title, capabilities, or contact notes.
• Technical data — basic log and device information (IP address, browser type, timestamps) generated automatically to operate and secure the Service.

We do not intentionally collect special-category personal data, and we ask that you not put sensitive personal information (government IDs, health data, payment card numbers) into free-text fields.

We use the information above to:

• provide, maintain, and secure the Service and your workspace;
• authenticate you and keep sessions scoped to the correct production;
• send transactional email (magic links, invitations, password resets, notifications you opt into);
• diagnose problems, prevent abuse, and improve reliability and performance; and
• comply with legal obligations.

We do not sell your personal information, and we do not use your production content to train machine-learning models.

ShowGrid uses a small number of strictly necessary cookies to keep you signed in (session cookies are host-only, so a session on one production is never valid on another). We use your browser’s local storage to remember interface preferences such as your light/ dark theme, density, and view settings. We do not use advertising or cross-site tracking cookies.

We rely on a short list of reputable infrastructure providers to run ShowGrid. They process data only as needed to provide their service to us:

• Vercel — application hosting, edge network, and file storage (Blob).
• Supabase — managed PostgreSQL database hosting.
• Cloudflare — DNS and network routing for subdomains.
• Resend — transactional email delivery.

Some of these providers may process data on servers located outside your country. Where that happens, we rely on appropriate safeguards for the transfer.

We keep your information for as long as your account or production is active, and for a reasonable period afterward to meet legal, accounting, or security needs. When a production is deleted, its content is removed from our active systems; residual copies may persist in encrypted backups for a limited time before being overwritten. The demo workspace is disposable and is reset to stock content periodically.

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can update most profile information directly in the app. For other requests, contact us at privacy@showgrid.io and we will respond within a reasonable time. If your data lives inside a production run by someone else, we may direct your request to that production’s administrator.

We use industry-standard measures to protect your data, including encryption in transit, hashed passwords, tenant isolation, and role-based access controls. No method of transmission or storage is perfectly secure, however, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

ShowGrid is a workplace tool and is not directed to children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective” date above and, where appropriate, notify you in the app or by email. Your continued use of the Service after a change takes effect means you accept the revised policy.

Questions about privacy? Email privacy@showgrid.io. ShowGrid is operated by Sigma-1 Environments.